Legal

Delete Your GoYolo Account

Last updated: July 2026

This page explains how residents and partners can request deletion of their GoYolo account and associated data. It applies to the GoYolo app (developer: GoYolo) on Android and iOS, and to the GoYolo website (goyolo.in).

How to request account deletion

You can request deletion of your GoYolo account using either method below.

Option 1 — From the app

Open the GoYolo app and sign in to your account.
Go to Profile / Account.
Tap Settings.
Tap Delete Account and confirm your request.

Option 2 — By email

If you cannot access the app, send an email to info@goyolo.in from the email address or phone number linked to your account, with the subject line “Delete My Account”. Include your registered name and phone number so we can verify your identity. We will confirm your identity and process the request within 7 business days.

Email to delete my account

What gets deleted

Your profile — name, photo, phone number, email address and password.
Your society/apartment and location details saved to your account.
Messages, reviews, ratings and saved preferences.
For partners — your public listing, profile photo and portfolio content.

What we retain, and for how long

Identity and verification records (such as Aadhaar/ID and police-verification documents submitted by partners) are retained for up to 90 days after deletion, as required for fraud prevention, dispute resolution and compliance with applicable law, after which they are permanently deleted.
Transaction, billing and support records are retained for up to 7 years where required under Indian tax, accounting or consumer-protection law.
Aggregated or de-identified data (which cannot be used to identify you) may be retained indefinitely for analytics.
Content you have shared with other users directly (for example, a message already read by a partner) may remain in the recipient's view, as we do not control their copy of the conversation.

Once the retention periods above lapse, the corresponding data is permanently deleted from our active and backup systems. For more detail on how we handle your information, see our Privacy Policy.

Questions

If you have questions about this process, contact us at info@goyolo.in or +91 8197585005, GoYolo, Bengaluru, India.